1MD Phone Numbers and Emails

Toll-Free Number:

  • (888) 393-4030
Send Message

1MD Emails:

Media
support@1md.org
Is this your business?
PissedConsumer Club

Contact Information

1MD Website:

1MD Help Center:

Corporate Office Address:

1MD
14900 Ventura Blvd #310
Sherman Oaks, California 91403-3470
United States

Other Info (opening hours):

Hours:

Mondau - Friday: 5:00 am - 4:00 pm PST

More contact details

1MD Rating Based on 37 Reviews

Rating details

3.3
more details
Value for money
Customer service
Website
Diversity of Products or Services

Rating stats

Rating trend

How Good is 1MD's Customer Service?

Lorie Noj
Lorie Noj
Feels Disappointed | Jan 03, 2024

Wait too long tepresrntative helpful

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Jabin Wli
Jabin Wli
Feels Satisfied | Dec 16, 2023

It was very easy to set up a return.

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Lenville Okg
Lenville Okg
Feels Disappointed | Nov 25, 2023

I have spoken to 3 customer service reps and they all appear to not have an urgency to resolve my issue.

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Luellen Tyu
Luellen Tyu
Feels Satisfied | Nov 04, 2023

Very fast to solve my issue which was returning an order.

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Lynn B Gwt
Lynn B Gwt
Feels Neutral | Nov 03, 2023

The representative could not tell me if calcium carbonate is in the OsteoMD capsules. This is the only kind acceptable for end stage kidney disease.
However, it believed Calcium Hydroxyapathe is not calcium carbonate.

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Josias Gxo
Josias Gxo
Feels Disappointed | Oct 14, 2023

I don't want to deal with this company. This package will be returned unopened.

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Summary of 1MD Customer Service Calls

607 TOTAL
CALLS
05:02 AVG CALL
DURATION
28% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call 1MD?

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel”
  • “Cancellation of order”

Request for Information Question:

  • “Order inquiry”
  • “Question about order”
  • “Questions about returning”

Return/ Replace Question:

  • “Need return label”
  • “My last bottle of Vision MD expires 08/24, but the capsules are runny and sticky. Why? Are they still good? Will you send a replacement?”
  • “Return product”

Shipping and Delivery Question:

  • “Haven't received order yet 9 days”
  • “Delivery.”
  • “Did not receive probiotic”

Account Question:

  • “Cacel membership”
  • “My Subscription”
  • “To add a supplement to my account”

Product/ Service Question:

  • “Product that I did not order”
  • “Questios about product”
  • “Having problems with yout product”

Payments and Charges Question:

  • “Reocurring charges”
  • “Unauthorized charge”
  • “Over charged.”

Refund Question:

  • “Refund and cancel future shipments”
  • “Refund”
  • “Refund on wrong order”

Website/ Application Question:

  • “I need information in placing my order online”
  • “Can't fill order online”
  • “There website is not taking my order have tried several times and customer service is continually busy.”

Cards Question:

  • “Trying to place order card gets denied”
  • “Card declinrd questions about product”

Staff Question:

  • “I was far from ‘pissed of’. I love your products and United States customer service. I just needed to talk through some changes I need to make in my health supplement regiment. The nutritionist will call me Monday to go over a few things.”
  • “Customer service”

Other Question:

  • “How do you use glucosemd”
  • “Correct an order”
  • “Dispute”

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